When running a business, companies are regularly thinking about making investments to increase growth whether it’s investing in new technology, new equipment, new software, etc. But one component that employers often fail to invest in is their personnel. One might think that hiring an individual is an investment in and of itself, but the investment shouldn’t stop there. Very often we find that an employee is hired because he or she possesses a certain skill set. Once that employee walks through the door, the knowledge base does not expand. This can lead to employee stagnation and company plateaus which slow down business growth. Companies need to invest in employee development. For example, larger corporations sometimes offer tuition reimbursement programs. But even at a small practice employee development can pay dividends.

Read below to find out how investing in employee development can help your practice grow…

Increase Innovation

Your employees know your practice. They are immersed in the office culture and processes, so they likely have a different and useful perspective of how your office is run. Continuously educating your employees will allow them to bring new ideas to the environment and maybe even improve things you didn’t realize needed work. Rather than educating only yourself and then disseminating what you’ve learned, send an employee or bring him/her with you to seminars and lectures. Many employers invest in organizational programs that they personally attend and then report back to the team with their findings. But, it’s only one perspective and always the same perspective. Imagine the possibilities if others were allowed to interpret and brainstorm new initiatives.

Real life example: One of our clients was a physician who brought his office manager and a newly hired patient care coordinator to a patient experience seminar. While there, all three individuals learned about proper phone etiquette and many other concepts. Interestingly, the new employee brought back ideas that the seasoned office manager and the physician hadn’t even considered. This new employee was not affected by the long-standing dynamics of the office and, therefore, approached all of the seminar information with a fresh perspective.

This new outlook could only have been provided by someone uninfluenced by office politics and unaffected by the office’s resistance to change. This view was like a breath of fresh air and allowed the physician and manager to see opportunities that they had previously brushed off. That will never stick, they thought.

All of your employees have unique backgrounds and experiences. That’s why you hired them. Allow that uniqueness to inspire innovation by keeping everyone educated and engaged!

Commit to Your Employees

Most physicians believe that all of their employees should approach their jobs with the same level of commitment and buy-in as the physicians who started the practice. But what you must acknowledge is that your employees have different motivations and goals for their own careers. It is important to remember that when an employer invests in the employee’s education and development it shows that employee that the company is committed to him/her and believes that there is a place for him/her in the company’s future. This will only strengthen the employee’s bond and loyalty to the company. Loyal employees drive growth. They also work harder, smarter and with a focused energy that a disenchanted employee will never have.

Employers who do not invest in their employees or who self-educate and dictate change do not have the same employee loyalty and retention. Additionally, the days of working for an employer for your entire career have long since passed. Employers now need to prove opportunities and growth potential for employees within their company. These opportunities do not have to come at a high price. There are countless websites that offer webinars and courses at a low cost and are even downloadable. Many of these sites also send out e-blasts when their courses are at deep discounts.

At Points, we kicked off this year with an Educate All 2016 campaign. Our partners sought out various educational tools and websites, openly offering them to our employees. This immediately aroused interest and excitement about which courses we wanted to enroll in. Individuals from different departments were encouraged to not limit themselves to courses that only applied to their jobs. Some junior level employees even expressed interest in leadership and management courses. Think of all of the growth and energy that will come out of this initiative.

With the possibility of greater job confidence and employee satisfaction as well as all of the new ideas and initiatives that will come from training, 2016 needs to be the year you invest back into your personnel. For more information about employee development and growing your practice, contact Points Group today.

Leave a Comment

Your email address will not be published. Required fields are marked *

Our Partners

partners
facebook marketing partner
google partner
shopify logo
hubspot partner program

Home Office

Phone

European Office

Agentur Webfox

Berlin, Germany

Join Our Newsletter!

@ 2023 Points Group / All Rights Reserved

Privacy Policy

This Privacy Policy governs the manner in which Points Group, LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.pointsgroup1.10web.me website (“Site”). This privacy policy applies to the Site and all products and services offered by Points Group, LLC.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

Points Group, LLC may collect and use Users personal information for the following purposes:

  • To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
  • We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY

Points Group, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Points Group, LLC

https://www.pointsgroup1.10web.me

150 Morristown Road, Suite 220

Bernardsville, NJ 07924

This document was last updated on July 24, 2014