With the rise of technology today, patients are using online reviews to evaluate and find the best practice. Potential patients use other people’s opinions to make decisions for themselves.

Your practice’s online reputation is vital to retain and attract new patients. Improve review volume and scoring by encouraging advocates of your practice and providers to share their thoughts with others.


Automated surveys, online review tracking, social media monitoring, profile listing management and physician star ratings are elements of online reputation management. Points Group can help you with:

  • Tracking and monitoring of online reviews across all of the major review sites: Vitals, Healthgrades, RateMDs, Google, YP and Yelp
  • Accurate and complete listings of your locations and physicians’ information
  • Physician transparency by leveraging your existing surveys, including CG-CAHPS and HCAHPS, into patient reviews and testimonials published on your physician directory pages

Getting more reviews will signal to prospective patients that you are trusted and well-liked by your current patients. Let Points Group help you flesh out your reviews.

Automated Review Requests

Email automation can help you remind your patients to leave a review after their appointment, while you’re still top-of-mind. We can set up a system that sends email reminders automatically.

After a simple setup process, your review program will be fully automated. That means no more digging through EHRs for a patient’s email and appointment time, or forgetting to send the email.

Our customers have experienced up to a 10 times increase in positive online reviews using this service.

seo management

Search Engine Optimization

Online reputation management solutions drive significant search engine optimization (SEO) for your website. Patient satisfaction surveys, automated review requests and physician transparency services drive a steady stream of ratings and reviews directly to your website–and to the top of Google and other search engine results. Our customers see their sites appear in the Google Knowledge Panel.

Patient Satisfaction Surveys

We’ll help you create custom patient satisfaction surveys or use your CG-CAHPS and HCAHPS survey formats to obtain valuable patient experience feedback for your organization.

Develop unique surveys by doctor, specialty, group, location or other factors and have them sent via email or text message. Get valuable intelligence to improve your practice and better serve your patients by finding out what they need, what they want and what they’re currently getting from your practice.



Enable your patient feedback to grow your online presence. Improve SEO, drive more traffic to your webpages and demonstrate your organization’s commitment to physician transparency by publishing all of your patient feedback online. Your star ratings appear in Google search results, allowing patients to make more informed decisions when choosing a healthcare provider or facility.

Review Site


Doctor reputation management is a key element of modern healthcare marketing. Our monitoring service covers high-volume patient review sites including Vitals, Healthgrades, RateMDs, Google, YP and Yelp. Prioritize and respond to negative commentary while promoting positive feedback and turning satisfied patients into brand champions.

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Review Site


Whether you’re a new practice looking to break into the market, or an established business looking to expand your territory or offer a new product or service, we can help you create market-entry strategies that produce quick results.


Social Media


You will learn more about your patients and competition through strategic healthcare market research by testing your practice . We use many strategies, including focus groups, online groups and interviews, to obtain valuable input from your patients so you can give them what they want.

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Privacy Policy

This Privacy Policy governs the manner in which Points Group, LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Points Group, LLC.


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


Points Group, LLC may collect and use Users personal information for the following purposes:

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We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


Points Group, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Points Group, LLC

150 Morristown Road, Suite 220

Bernardsville, NJ 07924

This document was last updated on July 24, 2014