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ChatGPT and Healthcare: What You Should Know

Chatbots and other AI-driven content tools are innovations that are here to stay for the foreseeable future. Just two months after its November 2022 launch, Open AI’s artificial intelligence (AI) chatbot, ChatGPT, had already reached 100 million users.

What is ChatGPT?

ChatCPT is a state-of-the-art conversational AI model developed by OpenAI. ChatCPT has been trained on a massive amount of textual data, allowing it to understand context, syntax, and semantics with remarkable accuracy. This enables it to generate responses that are not only grammatically correct but also contextually appropriate, making it feel like you are talking to a real human.

One of the key strengths of ChatCPT is its ability to adapt to different contexts and use cases. It can be trained on specific domains, such as marketing or healthcare, to generate more relevant responses for those fields. Additionally, it can be customized to match the tone and style of specific brands or businesses, making it a valuable tool for customer service and support.

What can it do? 

ChatGPT can do a lot. Including:

    • Answer questions
    • Generate creative ideas
    • Write content for blogs or webpages
    • Translation
    • Summarization
    • General conversation
    • & more!

ChatGPT is constantly learning and evolving. With every question asked, its abilities improve.

What does it mean for healthcare practices?

There are many ways that healthcare practices can utilize ChatGPT to help automate and streamline the patient experience. Patients can use ChatGPT to schedule appointments, request prescription refills, or complete insurance verifications. Patients can also ask questions about their health. This can save patients time and reduce the need for in-person visits to the doctor’s office. Additionally, ChatGPT can provide 24/7 customer support, which can improve patient satisfaction and loyalty.

For the practices, not only would the system save time by automating appointment bookings and refill requests, but ChatGPT could also be used to organize medical records and patient charts. As a doctor inputs patient information, the system could organize the information appropriately, and draw conclusions regarding the symptoms, diagnoses, and treatments.

ChatCPT can also be utilized for medical research. AI can find the latest medical research and studies by processing vast amounts of data in a short period of time.

What risks are there for healthcare practices? 

Of course, under HIPAA medical professionals have an obligation to protect patients’ personal information. Before a healthcare practice even considers utilizing AI, the system must be HIPAA compliant and enabled to securely store patient information.

Additionally, all information provided by the system, including any symptoms analysis or diagnoses, must be thoroughly fact-checked by a licensed medical professional. This would be the only way to ensure that any messaging is accurate and not misleading. The Points Group digital marketing team stays up to date on the latest marketing news and trends. Contact us to learn more about our services!