7 Steps to Building a Strategic Patient Experience and Feedback Program
At Points Group, we understand that a patient’s experience is one of the most important factors in your practice’s success.
Our patient experience plan includes:
Our audit consists of a carefully crafted process that
We provide standardized instruction, new employee training, and customizations specific to your practice.
Your employees will learn:
You will re-engineer your operational processes to deliver the best possible patient experience. We will also help you develop the right structure in order to provide an efficient and effective patient experience.
We will help assess and provide a strategy to create or improve:
A marketing agency will get you more calls and leads, but it’s up to you and your staff to turn them into patients. Points Group can help. With our training, your staff will be able to convert calls and emails into new patients through improved call handling, benefit navigation and consistent communication.
We have been working with Points Group now for over a year on multiple shared clients and have not only been extremely impressed with their work product, but we’ve continued to learn from them. They are a tremendous resource for our clients – from patiently hearing their concerns, to skillfully executing on complicated projects seemingly with ease, the entire Points team truly has clients’ best interest at heart and the talent to deliver it.
I have worked with Allyson Miloscia and Points Group for many years and can’t say enough good things about them. They are very easy to work with and are highly creative and efficient. They have handled everything we have thrown at them. Creating my website with them was painless for me and I got exactly what I hoped for. I have increased my client base by a third since they created my website.
We had the pleasure of working with Points Group earlier this year and found not only their work beyond expectations but the professionalism of their staff to be superior. The increased profile of our practice we owe solely to Points.
Great company! Highly recommend. Very organized, responsive, knowledgeable and professional- they have been a life saver for me and a game changer for our business.
We’d love to hear from you!
@ 2023 Points Group / All Right Reserved
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Points Group, LLC
150 Morristown Road, Suite 220
Bernardsville, NJ 07924
This document was last updated on July 24, 2014