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COVID-19: Top 5 Telemedicine Services for Remote Practice

Eliminating all risks of transmitting infectious diseases from patients to providers and staff and vice versa, telemedicine can provide a solution for your practice to continue business in a safer, more efficient and less costly way while still providing top-quality care. 

Points Group researched and evaluated the best telemedicine services available and reviewed our top five favorites for you here.


You’ll love it because…

It is a HIPAA-compliant, web-based platform that can be up and running within 72 hours. It can connect with any device on the Internet and has a 99.85% successful connection rate. Just a few of it’s amazing capabilities include group video calls, text and email reminders and patient scheduling.


  • Group Video
  • PredictiveIQ: Accurately Predict No-Show & Cancellations
  • Messaging capabilities 
  • Patient self-scheduling
  • Paperwork is automatic
  • Fully branded
  • Patient Appointment Reminders
  • Digital Patient Intake Forms
  • Patient Scheduling System
  • HIPAA Compliant Telemedicine
  • Seamless EHR/PMS Integrations

4.3/5 on Capterra: 

“My overall experience with Mend has been great! I am able to see clients from all over the country.”

You’ll love it because…

It is a HIPAA-compliant, web-based platform with the ability to custom brand and add a dedicated landing page so patients feel like they’re using your very own telemedicine solution. provides analytics to track usage, monitor trends and identify opportunities for improvement. Some of the other amazing capabilities include text and email notifications, screen share and group video, share room access for when a clinician is busy and needs a cover and a dedicated account rep for support.


  • Live chat
  • HIPAA compliant 
  • Patient Queue
  • Patient check-in
  • Screen share 
  • Group video
  • No downloads
  • Meeting history 
  • Mobile friendly 
  • Custom branding
  • Text and email notifications
  • Dedicated account rep for support

4.3/5  on Capterra 

“I have been using for almost a year now. Since signing up I have received nothing but praise from my clients who use it. When doing therapy over the internet it is important to have a product that is not only HIPAA compliant but also secure”


You’ll love it because…

This HIPAA-compliant web-based platform can be up and running in 24 hours. This platform can be branded to your practice, and allows for web-based video visits, scheduling and billing all in one place. It allows for group and family video visits, where family members or other physicians can be added to the video call. You can video call through the desktop browser or through the app on your smartphone.


  • HIPPA compliant 
  • Billing
  • Group and family video visits 
  • Tailored to any practice
  • Video call through desktop or app on phone 
  • Flexible scheduling 
  • EMR integration


You’ll love it because…

This mobile app provides a HIPAA-compliant platform to telehealth visit with patients. Once users create a profile, a website is created for patients to onboard. Once patients register on the website, they will show up on the app. Beam is also integrated with 3,000 insurance payers. 


  • Unlimited voicemails, calls and HD video chats
  • HIPAA compliant text and video
  • Billing goes through insurance right in the app
  • Custom website for patient scheduling 
  • Free support
  • 100% free to providers
  • Built in Insurance Eligibility Checker


“I was hesitant to implement telehealth in my office; I didn’t want to be bombarded with patient messages. I have been pleasantly surprised–telemedicine has not made me any more busy than I was before, and it’s actually allowed me to see more patients more efficiently.”

Dr. Melissa Morrissey
Battery Park Pediatrics
New York, NY

Hale Health

You’ll love it because…

This HIPAA-compliant, cloud-based platform can be accessed from a desktop, tablet or mobile device. It allows for scheduled video visits as well as on-demand visits. There is an internal and external messaging feature so you can reach out to patients right from the platform. It also has a library of educational health content that can be shared with the patients. Hale Health also provides a help center to users, as well as email, live chat and phone support.


  • Cloud-Based: can be accessed anywhere you have an internet connection
  • Seamless Integrations to EHR
  • Secure Messaging
  • Live Video Visits
  • Photo Sharing
  • Health Education
  • Automated messages and appointment reminders
  • Access from a PC, tablet or smartphone
  • Over 100+ triage protocols
  • English, Spanish, Chinese, Japanese and more


4.6/5 on the Apple Store

“Such a great way to stay in touch with my doctor. No more trips across town just to sit in the waiting room for 30 mins! Hale has definitely saved me and my family both time AND money. Thank you!”


What Are the Benefits of Telemedicine?

  • No travel time. Neither patients nor healthcare providers have to travel, saving time for both parties.
  • Convenience and efficiency. With electronic health records (EHRs) and medical histories of patients available, healthcare providers are able to perform a visual exam and interview patients anytime, anywhere.
  • Quick access to healthcare and patient retention. The speed at which patients are able to be seen is increased, meeting a top need and desire of patients, which in turn helps with patient retention.
  • Improved health outcomes. Health outcomes are improved due to earlier diagnosis, leading to earlier treatment and reduced mortality rates, leading to a drastic reduction in healthcare costs.
  • Reduced healthcare costs. Healthcare costs are reduced across the board, from all of the above.

Other benefits include:

    • Home monitoring for homebound patients.
    • No risk of disease transmission.
    • Remote patients have easier access to clinical services.
    • Remote hospitals can provide emergency and intensive care services.
    • Patients are empowered to play an active role in their healthcare.

Points Group can help you with the best selection for your business, as well as implementation, process optimization and marketing of your new services. Please contact your account manager or sales representative to learn more or need advice.