Perception is reality to the person who was offended by the interaction, it’s not about the intention of the conversation. Enforcing behavioral guidelines in a code of conduct ensures that any action taken later is not seen as “personal” or unwarranted by the disruptor because it has already been set out in the arrangement.
Patient Experience
The Points Medical Online Patient Satisfaction Survey can be bundled with other services aimed at increasing patient satisfaction. These include call monitoring and customer service training…
It is very common for practices to overlook the retention of patients but by looking at four components of retaining patients your practice will see a great impact.