Interview With the Artist: An Inside Look Into the Creation of Design for Marketing
We sat down with Karen to get a more in-depth look into the vibrant world of marketing design and creation.
December 2015
5 Steps to Hiring a Rock Star Staff
With the right process, you will be able to recruit like a pro, hire the right person for the job, strengthen your staff and improve your workflow.
Exceptional Customer Service: 5 Essential Skills When Interviewing
There are countless ways to audit, review and train your staff to ensure that excellent service is provided. Training and development are your constants as you should always be striving for better and there’s always room for improvement.
The Collaboration Initiative Between Awesomely Creative Minds: Why Design and Content Should Work Together in Healthcare
In order to successfully create a website, these two important cogs in the marketing clock need to be on the same page and work together to deliver the right message to the right audience.
The Best Places to Focus on in Digital Marketing to Get Results
Digital marketing has seen significant growth over the last handful of years. Most healthcare practices are now on board with at least dabbling in digital marketing.
Tools to Ensure 100% Training Retention
If you have determined that training is the best method for your practice and you have identified a dynamic customer service team, then you are well on your way to turning your patient experiences into exceptional ones.
The Effects of Rudeness on Patient Care
Perception is reality to the person who was offended by the interaction, it’s not about the intention of the conversation. Enforcing behavioral guidelines in a code of conduct ensures that any action taken later is not seen as “personal” or unwarranted by the disruptor because it has already been set out in the arrangement.