Writing thank you notes isn’t just about good manners and social obligations. The practice of writing thank you notes is…
2020 December
2020 has been an “interesting” year. Between stay-at-home orders and quarantining, we’ve spent more time at home, connecting with family…
Using holidays in social media posts as a way to promote your business seems like a gimme. December is a…
Patient experience, satisfaction and engagement are intertwined, but each has slightly different nuances. In today’s age of medical consumerism, patients…
The patient experience does not start or end at the doctor’s office. Perception is built by gathering information from multiple channels, whether it is through review sites, office visits, or surveys.