Using holidays in social media posts as a way to promote your business seems like a gimme. December is a…
Patient experience, satisfaction and engagement are intertwined, but each has slightly different nuances. In today’s age of medical consumerism, patients…
The patient experience does not start or end at the doctor’s office. Perception is built by gathering information from multiple channels, whether it is through review sites, office visits, or surveys.
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Chatbots are no longer the new thing in technology. In fact, chatbots have been around since 1966—22 years before the Internet was invented.
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Google recently announced Core Web Vitals, combined with existing user experience signals, will become a new search ranking signal as a part of the Page Experience Update launching in early 2021.
Search engine optimization (SEO) and search engine marketing (SEM) are very similar to each other in terms of the end…
Conscious language is using words effectively in a specific context. Conscious content includes all aspects of your content: language, design, images, video, color, tone and behavior. It clarifies your intention, then skillfully provokes or evokes a reaction in your audience.
You are human; therefore, you have biases. What is Bias? This week’s blog post on using conscious content also addressed…