Very often we find that an employee is hired because he or she possesses a certain skill set. Once that employee walks through the door, the knowledge base does not expand.
Marketing Strategy
When running a business, companies are regularly thinking about making investments to increase growth, whether it’s investing in new technology,…
Ongoing issues at the desk can cause patient flow problems, financial issues and patient satisfaction concerns.
While using the New Year to reflect on personal goals is a great idea, this time of year should also be used to evaluate your practice.
With the right process, you will be able to recruit like a pro, hire the right person for the job, strengthen your staff and improve your workflow.
There are countless ways to audit, review and train your staff to ensure that excellent service is provided. Training and development are your constants as you should always be striving for better and there’s always room for improvement.
If you have determined that training is the best method for your practice and you have identified a dynamic customer service team, then you are well on your way to turning your patient experiences into exceptional ones.
Online reviews are the internet version of word-of-mouth advertising and should be a major part of any healthcare digital marketing strategy.
How to build and maintain a positive customer service atmosphere – not only for your front desk or call center employees but for all members of your team.
Last time, we discussed how to get rid of a negative review from a number of different review sites. Today,…